❀ Frequently asked questions!

Below are some FAQs for your reference to enhance your shopping experience. If you still have questions, feel free to contact me via Instagram DM or email me at madebyemimy@gmail.com 

❀ What kind of payment do you accept?
We accept online bank transfer, Duitnow, Maybank QR, Touch n Go E-wallet & Alipay

BUT for customers that would like to make payment via PAYPAL please dm or email me first before you place an order, do note that there will be additional charges due to paypal's currency exchange rate and transaction fee.

❀ Do you accept return/refunds?
No, we do not accept any returns or provide refunds. Please be sure of your purchase and the delivery address that you have provided before you confirmed your order. If you have any problems regarding your order, please email your name and order number to madebyemimy@gmail.com 

❀ When will I receive my order?
For domestic orders, please allow 3 - 7 business days to arrive. Note that orders delivering to East Malaysia will take slightly longer to arrive.

For international orders, please allow 6 - 15 WEEKS to arrive for parcels delivered by sea. If you chose delivery by air it would take 6 - 16 DAYS.

❀ How do I keep track of my order?
You can track your order via the respective courier website which will be given through email once parcels have been dropped off.

❀ What if my items arrive damaged?
Any damages occurred during the process of delivery is beyong our responsibility. However, we will do our very best to pack your order securely so that it arrives in pristine condition.

❀ What do I do if I receive the wrong product?
We apologise if we had your order wrong and caused any inconveniences. Please email to us directly at madebyemimy@gmail.com or DM @_madebyemi on Instagram WITHIN A WEEK of reported delivery with a picture of proof and your order ID.
Requests to refund will not be entertained if picture of proof and tracking number regarding product is not sent to us, or time period upon reported delivery has exceeded one week.

❀ Can I change my order?
Yes but only if your order has not been packed / shipped out yet. Please inform us as soon as
possible by writing to madebyemimy@gmail.com or drop a quick DM to @_madebyemi if your wish to make changes to your order.